jiliok.com Privacy Policy

1. Who We Are

jiliok.com (accessible at jiliokcom.net) is an online gaming platform operated for the benefit of Filipino players. For the purposes of this Privacy Policy, jiliok.com acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering and using the platform.

This Privacy Policy applies to all personal data collected through the jiliok.com website, mobile interface, customer support channels, and any other touchpoint through which you interact with jiliok.com. By registering an account or using jiliok.com, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

jiliok.com collects the following categories of personal data:

jiliok.com does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3. How We Collect Your Data

jiliok.com collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access jiliok.com, including cookies, web beacons, server logs, and similar tracking technologies that record your IP address, device information, and browsing behavior on the platform.
• Third-Party Sources: Data received from payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification service providers, fraud detection partners, and analytics providers, to the extent permitted by applicable law.
• Publicly Available Sources: In limited circumstances, jiliok.com may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

4. How We Use Your Personal Data

jiliok.com uses your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your jiliok.com account, including authentication and account security.
2. Identity Verification: To verify your identity and age (21+) in compliance with applicable gaming regulations and KYC requirements.
3. Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate transaction records.
4. Regulatory Compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and other applicable Philippine laws and regulations.
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
6. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
7. Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
9. Platform Improvement: To analyze usage patterns and improve the jiliok.com platform, game offerings, and user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jiliok.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the jiliok.com Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

jiliok.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by jiliok.com to fulfill regulatory obligations.
• Fraud Prevention Partners: Service providers that assist jiliok.com in detecting and preventing fraudulent activity on the platform.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and gaming regulators, where disclosure is required by law or court order.
• IT and Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to operate and secure the jiliok.com platform.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by jiliok.com are contractually required to process your personal data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.

7. Cookies and Tracking Technologies

jiliok.com uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, game settings) to provide a personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how Players use jiliok.com to help us improve the platform. Used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content. Used only with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliok.com platform.

8. Data Retention

jiliok.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with jiliok.com and for a period thereafter as required by applicable law.

Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• Transaction records are retained for a minimum of five (5) years for tax and regulatory compliance purposes.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of the consent and for one (1) year thereafter.

Upon expiry of the applicable retention period, jiliok.com will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

jiliok.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliok.com platform.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the jiliok.com platform.
• Multi-factor authentication options for Player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliok.com will notify the National Privacy Commission (NPC) and affected Players in accordance with the requirements of RA 10173 and its Implementing Rules.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliok.com:

• Right to be Informed: The right to know what personal data jiliok.com collects and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jiliok.com holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jiliok.com's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jiliok.com Data Protection Officer at the contact details provided in Section 13 of this Privacy Policy. jiliok.com will respond to your request within thirty (30) days.

11. Children's Privacy

jiliok.com is strictly an adult platform. In accordance with Philippine gaming regulations, jiliok.com does not knowingly collect personal data from individuals under the age of 21 years. Age verification is conducted as part of the registration and KYC process.

If jiliok.com becomes aware that personal data has been collected from a person under 21 years of age, it will immediately suspend the associated account, delete the personal data, and report the matter to the relevant regulatory authority where required by law.

If you believe that a minor has registered on jiliok.com, please contact us immediately at the details in Section 13 so we can take prompt action.

12. Changes to This Privacy Policy

jiliok.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered Players via the email address on file or through a prominent notice on the jiliok.com platform prior to the change taking effect.

The "Effective Date" at the top of this Privacy Policy indicates when the current version was last updated. Continued use of jiliok.com following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jiliok.com, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under RA 10173 have not been adequately addressed by jiliok.com.